COVID-19 SITUATION UPDATE
Staying Covid-19 Secure
The health and well being of our guests and our staff is of course our top priority but please remember that this is new for all of us. If you think that something we are doing is not quite right please do not hesitate to discuss it with us as we need all the help we can get.
If, while you are staying with us, you develop symptoms of Covid-19 such as a cough, high temperature, loss of sense of taste or smell please do make us aware so that we can be involved in dealing with that situation.
We have maintained our high standard of cleaning between reservations and added to that, all surfaces, door handles, light switches, sockets, TV Remotes etc are now wet-wiped using a branded anti-bacterial wipe. We are not planning to clean or daily refresh your room during your stay. If you have any requirements such as more Tea/Coffee, Toilet Roll etc, please leave a completed form in the porch outside of your room and we will complete your request during the morning. We are sorry if your room looks sparsely decorated but under government guidelines we have removed all unnecessary items such as cushions and throws. There will be a blanket in wardrobe or drawer in the room (not bagged) for you to use if required. Please do not put it away after use as we need to replace it before another g
uest checks in.
To assist us with maintaining social distancing in the breakfast room we are offering breakfast at two times each morning. First sitting to arrive 07:30-08:00 with a view to leaving the breakfast room before 09:00. Second sitting to arrive 09:00-09:30 with a view to leaving the breakfast room before 11:00am. We are no longer able to offer a buffet style breakfast but we hope to maintain the wide variety of options available to you but all will be by table service. You will be invited to use our hand sanitizer when entering and leaving the house.
Please make sure we know what time you would like your breakfast.
If you have not already paid your online travel agent (Booking.com, Expedia etc) for your stay we do of course need to receive a payment from you before departure. We cannot accept contactless payments as the value is too high and our machine does not accept Apple Pay so we can accept the following payment methods:
Credit/Debit Card – our card machine is anti-bacterially wiped between each transaction.
Bank transfer – Please pay to Hawthorn Farm, sort code 30-12-59, account number 18512260 and advise us that you have done so.
Paul & Sarah Mizon
Hawthorn Farm B&B & Lavender Cottage, Buxton